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 Gleneagles Hospitals plans to maintain its position as a leader in medical excellence and innovation by focusing on continuous improvement, strategic partnerships, and differentiation through specialized services, says Anurag Yadav, CEO, IHH Healthcare India.
He further adds that this involves ongoing investments in technology, infrastructure, and talent development to stay at the forefront of healthcare delivery. Additionally, the hospital will differentiate itself through its super-specialization in areas like transplants and by offering personalized, patient-centric care.
With the acquisition by IHH Healthcare and subsequent rebranding, patients and stakeholders can expect significant improvements across various aspects of healthcare delivery. This includes enhanced services, upgraded facilities, and an overall improved patient experience. From standardized patient touchpoints to uniformity in facilities across hospitals, the rebranding aims to create a seamless and consistent experience for patients across all Gleneagles Hospitals in India.
Gleneagles Hospitals, under the umbrella of IHH Healthcare, is all geared up to leverage its global expertise and best practices to bring innovation and excellence to healthcare delivery in India. Through collaborations and knowledge exchange with other hospitals within the IHH network, Gleneagles Hospitals aims to introduce advanced medical technologies, treatment protocols, and clinical practices.
Gleneagles Hospital's expansion strategy encompasses a phased approach, reflecting the evolving healthcare landscape. This includes focus on consolidating existing units with potential to add more beds in Mumbai, Chennai, Bengaluru, and Hyderabad. This also includes expansion within the existing cities to deepen the market presence and leverage existing infrastructure and also to extend to adjoining areas to synergize with the current units, enhancing regional healthcare service provision.
“The expansion plans outlined by Gleneagles Hospitals aim to address the growing healthcare needs in India by increasing bed capacity and enhancing operational efficiencies. By augmenting bed capacity within existing hospitals and expanding into new locations, Gleneagles Hospitals seeks to meet the rising demand for healthcare services. Operational efficiencies will be improved through strategic planning and investments in infrastructure, technology, and human resources, ensuring timely and effective delivery of care to patients,” Yadav explains.
He adds that international alliances play a crucial role in furthering Gleneagles Hospitals' mission of providing world-class healthcare services. These alliances facilitate knowledge exchange, collaboration on research and development, and the adoption of best practices from around the world. By partnering with renowned healthcare institutions globally, Gleneagles Hospitals gains access to specialized procedures, expertise, and advanced medical technologies, thereby enhancing its capabilities across various specialties and offering cutting-edge treatments to patients in India.
Gleneagles Hospitals, while catering to the diverse needs of patients, has implemented tailored care pathways, patient-centric services, and personalized treatment plans based on individual needs and preferences. For example, the hospital may offer specialized programmes for specific patient groups, such as pediatric transplant patients, and provide holistic support services to enhance their overall well-being during treatment.
“Following the rebranding and investment phase, Gleneagles Hospitals aims to achieve key performance indicators and benchmarks related to medical excellence and patient satisfaction. These may include metrics such as survival rates for specialized procedures, patient outcomes, wait times, and patient feedback scores. By consistently meeting or exceeding these benchmarks, Gleneagles Hospitals demonstrates its commitment to delivering high-quality healthcare services and ensuring the best possible outcomes for patients,” Yadav concludes.
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